Privacy Policy
How Expert Appliance collects, uses, and protects information submitted through this website.
Last updated: October 30, 2026
This Privacy Policy explains how Expert Appliance Repairs & Installation ("Expert Appliance," "we," "us," or "our") handles information collected through expertappliancerepair.net and our website service-request forms.
Information We Collect
When you request service or contact us through the website, we may collect:
- Your first and last name.
- Your email address and phone number.
- Your county, town, ZIP code, or other service-location information.
- Information about your appliance, the problem you are experiencing, and anything else you include in your message.
Our hosting, form-processing, and security providers may automatically receive technical information such as your IP address, browser or device type, requested pages, and submission timestamps. The website does not ask you to submit payment-card information.
How We Use Information
We may use the information we collect to:
- Respond to your inquiry and evaluate, schedule, or provide appliance service.
- Contact you by phone, text, or email about the service request you submitted.
- Confirm whether your location, appliance, or requested work is within our service scope.
- Operate, secure, troubleshoot, and improve the website and service process.
- Maintain business records and comply with legal obligations.
Submitting a service request does not enroll you in recurring promotional text messages.
How We Share Information
We may share information with Town Appliance personnel and with service providers that help us operate the website, process forms, deliver communications, secure the site, or provide requested services. These providers include Netlify for website hosting and form processing.
We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization or transfer. We do not sell personal information submitted through our service-request forms.
Retention
We retain information for as long as reasonably necessary to respond to your request, provide service, maintain appropriate business records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary depending on the nature of the request and applicable requirements.
Cookies and Similar Technologies
We use cookies, browser storage, pixels, and similar technologies only as described below. Optional analytics and marketing technologies are disabled unless you choose to enable the relevant category through our privacy controls.
Necessary
Necessary technology supports core website operation, security, service-request forms, and storage of your privacy preferences. These functions cannot be disabled through our cookie settings.
Analytics
If you enable analytics, we may use measurement technology such as Google Analytics to understand visits, page usage, and website performance. Analytics remains disabled unless you consent.
Marketing
If you enable marketing, we may use services such as Google Ads or Meta Pixel for advertising measurement, conversion tracking, and relevant advertising. Marketing remains disabled unless you consent. We also treat a recognized Global Privacy Control signal as a request to keep marketing disabled.
You can accept, reject, or change optional categories at any time. Withdrawing permission prevents optional tags from loading on later page views and removes supported first-party tracking cookies where technically possible.
Third-Party Services
The website loads fonts from Google Fonts and contains links to third-party services and websites, including WhatsApp and Town Appliance. When optional measurement is enabled, the selected analytics or advertising providers may receive technical information according to their own privacy terms. When you follow an external link or use a third-party service, that provider's privacy practices apply.
Security
We use reasonable administrative and technical safeguards intended to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
Your Choices and Requests
You may ask to access, correct, or delete personal information you submitted through this website, subject to legal and operational requirements. To make a request, email [email protected]. We may need to verify your identity before completing a request.
You may also use Cookie Settings to opt out of analytics and marketing technologies, including technology that may be used for targeted advertising or advertising-related sharing. We do not sell personal information submitted through our service-request forms.
Children's Privacy
This website is intended for adults seeking appliance services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements change. The revised policy will be posted on this page with an updated date.
Contact Us
Expert Appliance Repairs & Installation
1790 Swarthmore Ave
Lakewood, NJ 08701